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Frequently Asked Questions

 


What is Find The Best Biz?

Find out what Find The Best Biz is.

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How do I use Find The Best Biz?

Find out how to use it.

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What's included in my Find The Best Biz membership?
You'll have unlimited access to the list through our website as well as the following extras:
  • Local Service Provider Focus.
  • Before and after photos of work done.
  • Our dispute resolution service for members only.
  • Discounts: on home improvement services from our members' favorite service providers.

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How do companies get on the list?

Companies get on the list when a member has given a report on them. Companies cannot pay to be on the list, nor do they put themselves on the list. We only accept reports from active members who have actually hired the company. Find the Best Biz collects reports ranging from Exceptional to Do Not Hire, so we can tell you which companies have done good work for people and which ones have provided unacceptable service!

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What services are rated on Find The Best Biz?

View our services search>

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Is there a membership fee?

Find The Best Biz is supported by the members who use it, to ensure that the ratings remain honest and unbiased. The membership fee includes actual staff support — we're available by phone or email to help you find the best service for your project as well as assist you when a service provider doesn't perform the quality of work that you expected. Here's a breakdown of our membership payment plan options:

PAY WHEN YOU PLAY PLAN
$6.95 for 1 day Access

  • For first time user, one time site access for 24 hours.
  • Fee can be applied to upgrade plan to Monthly or Annual at expiration.
  • No automatic credit card renewal after expiration.

MONTHLY MEMBERSHIP PLAN
$4.95 Monthly, plus $5.00 Sign Up

  • For monthly memberships, continuous service will be billed to your credit card each month on your anniversary date.
  • Cancel or switch to an annual membership at any time.
  • You will get credit for unused time from your monthly to your annual membership subscription.

Monthly Payment Plan: Our monthly payment plan provides an opportunity to become a member with the lowest upfront cost possible. It also allows budget conscious consumers an opportunity to spread the cost of their membership over 12 calendar months. Members who choose the monthly plan enjoy continuous service billed to their credit card each month. Finally, members who chose the monthly payment plan may cancel their subscription or change to an annual membership at any time. Credit will be given for unused time.

ANNUAL MEMBERSHIP PLAN
$40.00 a Year plus $5.00 Sign Up!  You save $19.40, a 33% Discount!

  • Annual membership dues are billed to your credit card each year.
  • We will send a reminder before your membership is automatically renewed.

Annual Payment Plan: Our annual payment plan provides uninterrupted access to our service for an entire year. Members who choose an annual payment option enjoy significant discounts. Members who choose the annual plan also enjoy continuous service billed to their credit card. However, annual subscribers receive a notice about three months prior to their membership's expiration date reminding them of the date upon which their membership will be automatically renewed if we do not hear from them prior.

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Does Find The Best Biz offer a trial membership?

No. But you can try us out for 24 hrs for just $6.95.

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Why would I use Find The Best Biz when I can just ask my neighbors for recommendations?

How long would it take you to find 5 people who have all used the same service provider and then conduct an in depth interview with them about their service experience? Spend hours on the phone, or just log onto Find The Best Biz and find trustworthy service providers with a proven track record in minutes.

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How do I get in touch with someone at Find The Best Biz?

Contact us here.

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What is the Find The Best Biz Membership Agreement?

See the membership agreement here>

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How do I renew my Find The Best Biz membership?

Monthly Payment Plan: Each month, monthly membership dues are billed to the credit card on file at Find The Best Biz. Monthly renewal payments take place on each member's expiration date (which can be found on the My Find The Best Biz page of the website). If the first attempt to renew a membership fails, an auto renewal program attempts to process the renewal for approximately 30 days. No reminder notices are sent to members who have chosen the monthly payment plan. Cancellation requests must be received no later than 5pm on the day prior to any scheduled renewal payment.

Annual Payment Plans: Annual membership dues may be renewed by credit card, cash or check. Most members who choose to pay by credit card are also enrolled in our auto renewal program. These members receive a reminder notice approximately three months prior to their membership's annual expiration date. The notice reminds members that we will renew their membership using the credit card on file unless we receive a cancellation request prior to the scheduled renewal date. If the first attempt to renew a membership fails, an auto renewal program attempts to process the renewal for approximately 90 days. Members that would like to opt out of the auto renewal program may do so by contacting Find The Best Biz via phone, fax, e-mail or US mail. Members that do not participate in the auto renewal program receive a paper renewal notice approximately three months prior to their membership’s expiration date. These members may then pay by credit card, cash or check at their convenience.

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How do I cancel my Find The Best Biz membership?

Any Find The Best Biz membership may be canceled by phone, email, fax or U.S. mail. Please include your name, and phone number in any written cancellation requests.

Monthly Payment Plans:Cancellation requests must be received no later than 5pm on the day prior to any scheduled renewal payment. Reminder notices are not sent to members who have chosen the monthly payment plan, and refunds for monthly membership payments are not available.

Annual Payment Plans:Cancellation requests should be received by the date specified in the reminder notice. These notices should be received approximately three months prior to each member's annual expiration date.

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What is Find The Best Biz Privacy Policy?

At Find The Best Biz, we respect your privacy and take the responsibility of protecting the personal information that you share with us very seriously. To earn your trust and confidence in Find The Best Biz, we are disclosing our privacy practices and the uses of the information that we gather.

Find The Best Biz privacy policy is based on three basic principles:

  • We will only ask you for personal information if we need it to provide the service you request.
  • We will not release any personal identifying information about you without your consent.
  • We will always give you the option to edit the information that you've provided to us or to have your personal information removed from our records.

If you have questions about this Privacy Statement or believe that Find The Best Biz has acted in a manner inconsistent with this statement, contact us here.

Find The Best Biz reserves the right to amend this Privacy Statement at any time without notice, and only the current Privacy Statement may be deemed effective.

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Is Find The Best Biz website secure?

Find The Best Biz uses 128 bit encryption from Thawte, a Verisign Company, for all online credit card transactions. You can see it is secure by looking for the lock or by following the directions below.

Internet Explorer - On the page where you are prompted to enter your credit card number:

  • right click on the page
  • select "Properties"
  • select "Certificates"

Netscape - On the page where you are prompted to enter your credit card number:

  • right click on the page
  • select "View Page Info"
  • select "Security"Sign-Up Today!


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